When it matters, your practice is back at work.
Backup strategy, off-site copies, tested restores and an emergency plan – so that an outage stays an incident and does not become a crisis.
Who it is for
Everyone whose operation depends on data – which means every practice.
- Practices with on-premises practice software and image archives
- Organisations running e-mail and documents in Microsoft 365 or Google Workspace
- Providers with retention obligations for medical records
- Organisations after data loss or a ransomware incident
Typical challenges
Backup runs – probably
A job runs somewhere, but nobody checks alerts or completeness.
Everything in one place
Backup on the same server or NAS: an attacker or water damage hits both.
Cloud without backup
The provider protects its platform – not your data against accidental deletion or encryption.
Restore never practised
Only in an emergency does it turn out that backups are incomplete or unreadable.
Unclear responsibility
Who decides, who restores, how long may it take?
What we do
Backup strategy
What is backed up, how often, for how long and where – several copies in separate locations.
Off-site and isolated backups
Off-site copies and immutable storage that attackers cannot delete.
Retention and versions
Retention periods and versions that match your requirements.
Restore tests
Regular, documented restore tests – from single files to whole systems.
Recovery planning
Jointly defined targets: how long may a system be down, how much data loss is tolerable?
Business continuity
Emergency operation without practice software: paper process, emergency workstation, communication.
Scenarios
Ransomware, hardware failure, water damage, operator error, provider outage – rehearsed and documented.
Documentation
An emergency handbook that actually helps in a crisis – short, current, at hand.
How we work together
Analysis
Inventory data and systems, check dependencies and existing backups.
Define targets
Recovery time and tolerable data loss per system – realistic and agreed together.
Implementation
Set up backup targets, encryption, monitoring and alerting.
Rehearse and verify
Restore tests on schedule and regular exercises of the emergency plan.
Technology
Local and Swiss cloud backup targets, immutable storage and backup for Microsoft 365 or Google Workspace – selected according to your protection needs, not from a catalogue.
- Local backup with off-site copy
- Immutable backups
- Backup for Microsoft 365 / Google Workspace
- Encryption and key management
- Restore logs
Security and responsibility
Clear responsibility
Who is responsible for what – practice, Elevate, software vendor, cloud provider – is recorded in writing.
No absolute promises
No backup is one hundred percent safe. That is why we combine several copies, locations and tests and regularly check whether the assumptions still hold.
Data protection
Backups contain health data: encrypted, access-restricted, with a known storage location.
Retention
Retention periods for patient data are clarified with you based on the rules that apply to you.
What clients say
By name, public and unedited – voices from practices and businesses that work with us.
We had our practice network set up by Liridon and his team and could not be happier. From the initial planning to the final implementation, everything ran absolutely smoothly. We were particularly impressed by the clean work and the professional competence regarding the specific requirements in healthcare. Anyone looking for a reliable IT partner is in the right place here. Absolutely recommended!
Dipl. Arzt Rhys LooHead Physician, Hausärzte Zentrum KriensFrequently asked questions
Isn't the vendor's backup of our practice software enough?
Often the vendor only backs up the database. Documents, images, e-mails and workstations are missing. We check the actual scope.
How often should we run restore tests?
Regularly on schedule and after every major change. We document every test.
Do we need a backup for Microsoft 365?
Yes, if e-mail and documents there are business-critical. The provider protects the platform, not against accidental deletion or encryption by attackers.
What is an emergency plan in concrete terms?
A short document: whom to call, what to do first, how to keep working without the system, how to restore – tested and at hand in the practice folder.
Do you know how long your practice would be down after an outage?
We review backup and recovery – the Medical IT assessment covers both.